NEW BILLING PROCEDURES
These new policies will become effective immediately for new clients,
and on December 1, 2008 for existing clients.
In an effort to speed receipt of payments, clarify some billable services, and to avoid an increase of our standard hourly labor rate, we've updated our billing policies and procedures.

Please Remember
Invoices have always been Due In Full On Delivery unless other arrangements were made.

We considered that some people might consider some new fees as "nickel and diming", and this concerned us.  We feel that it's only fair that we explain the reasons for these updates, and we hope you'll understand

We truly appreciate our clients.  Not a day goes by when we remind ourselves that keeping you happy is the entire basis for our existence.

We provide a number of services for the convenience of our clients.  Clearly there are some services that could be handled by the client, but we have the accessibility, reliability, skill, talent, time, tools and experience to provide these services quickly and properly.  There's a value to the peace of mind that comes from knowing that your needs have been met.

· · We know there's a lot here, but we have to cover all bases. · ·

ALL WORK IS BILLABLE
There's No Charge For Sales Calls, or Introductory Visits Within 50 Miles Of Nashville

Web Development fees are by quote and vary from job to job, and so are not part of the labor rates below.  All other work is billed on an hourly basis.

UNCHANGED: Standard Labor Rate
Hourly: $100
Less than 15 minutes: $20
More than 15 minutes: 
$25 each 1/4 hour *
 Labor Rate For On-Site Visit
Hourly: $120
Less than 30 minutes: $60
More than 30 minutes: 
$30 each 1/4 hour*
* rounded to nearest 1/4 hour

Why is the on-site labor rate higher?
  • Rising fuel prices
  • Unproductive time spent in transit
  • Wear & tear on vehicle
  • Parking fees (where applicable)
  • Communications can be done by phone or e-mail
  • Digital materials can be delivered by e-mail
  • Materials can be delivered by UPS/DHL/USPS/etc.


    • UNCHANGED: Domain Name Registration: $15/year (for most types)

    UNCHANGED: Web Site Hosting: $200/year (standard hosting plan, prepaid)
    Month-to-month hosting is billed at $20 per month, with a credit card on file with us.
    Details on hosting features may be found on the WebSlingers web site.

    Phone Calls And E-Mail Communications Related To Technical Support Are Free

    Special Services Related To Domain Name Registrations and Web Site Hosting: Special support services will normally be billed at our standard hourly rate, but may be negotiated if necessary.  This list is not meant to be all-inclusive:
    • Any kind of research requested by the Client
    • Recovery of domain names or account passwords lost due to Client error
    • Obtaining existing web site code from another hosting provider by any method, whether by "screen scraping", FTP access, or direct communication with the other provider.
    • Uploading web site acquired from another hosting provider to your hosting account on our servers
    If your web site is hosted with us, these services are free:
    • Change the WHOIS record (Nameservers, Technical Contact).  We will require the Client's registrar login info to accomplish this.
    • Create e-mail addresses or aliases, or to forward e-mail or web addresses.
    • Create or remove e-mail autoresponders
    • Create or remove web address subdomains
    Basic (very basic) copy editing is free.  Spelling, grammar, syntax.


    WEB SITE DESIGN AND/OR DEVELOPMENT QUOTES

    Any quote for larger web site design and/or development projects will be billable.  This is because developing a comprehensive quote for a large web site takes time.

    A larger job is any project that is expected to bill more than about $2,500 for design and development.

    The fee for quote development will be equal to 15% of the rough anticipated project total.

    Fees for web site hosting, domain name registrations, SSL, etc. are not part of this figure.

    Fees for quote development are non-refundable if the job doesn't go forward.

    Fees for quote development will be credited to the job cost.

    This fee applies to new or existing web sites.


    UNCHANGED: NEW WEB SITES - DESIGN AND DEVELOPMENT

    All web site design and development projects will require an upfront payment of one-half of the anticipated billing before work will begin.

    New web sites will not be launched until balance of payments are received.


    WEB SITE UPDATES (existing web site)

    Smaller jobs with an anticipated billing of $100 or more will require an upfront payment equal to half of the anticipated project total before work will begin.

    Smaller jobs with an anticipated billing of less than $100 must be paid in full in advance.

    Web site updates will "rolled back" if balance of payments due are not received within 3 business days of the job's completion.


    WEB HOSTING

    Hosting accounts will not be created until hosting fee is paid in full.

    If your renewal payment has not been received by the expiration of hosting, we will suspend the hosting account until payment is received.

    If your hosting account is suspended, a Restoration Fee of $50 will apply if paid within the first 30 calendar days.  This amount will rise to $100 after 30 calendar days.


    DOMAIN NAME REGISTRATION

    The domain name registration fee for the most common TLD's (.com, .org., .net, .us, etc.) are $15 per year.  See the WebSlingers web site for other TLD registration fees

    Registration for multiple years may be paid in advance.

    We will help you research up to four domain names at no charge.

    A $50 fee will apply if you want to research more than four domain names.

    This fee is due in advance, and is not refundable.  If you register any domain names, this fee will be applied to the registration of those domain names.

    New domain names will not be registered until registration payment has been received.


    DOMAIN NAME RENEWALS

    Barring unusual circumstances, we will typically renew your domain name registration(s) automatically just before expiration.

    If payment has not been received by the domain name's expiration date, the domain name will be rendered inoperable until payment is received.

    If your domain name is suspended, a Restoration Fee of $50 will apply if paid within the first 30 days.  This amount will rise to $100 after 30 days.

    If you haven't paid for your domain name renewal within 60 days of its expiration, we will consider it abandoned and may elect to hold it for our use, abandon it, or sell it to another party at our discretion.


    UNCHANGED: INVOICING

    Invoices are always sent by e-mail unless other arrangements are made. Invoices will be sent by PDF format.  You'll need Adobe's PDF reader to view these documents.  Contact us for assistance.

    Invoices for renewals of domain name(s) and/or hosting account(s) will be sent 30 calendar days prior to expiration.

    Invoices for Start of Work payments will be sent immediately upon Client's verbal or written approval of our quote

    Work will not begin until the Start of Work payment is received.

    Final Invoice will be sent upon completion of work.


    UNCHANGED: PAYMENTS

    All invoices are due in full immediately on delivery of the invoice.

    Your Start of Work payment signifies your acceptance with the referenced quote and all terms contained therein.

    Payment of the Final Invoice significes your acceptance of all work.

    For fastest response, payments by credit card or electronic check can be made online via PayPal.

    Payments by check, money order or cashier's check are always acceptable.

    Any mailing delays will delay start of work.


    UNCHANGED: REFUNDS

    Domain name registrations and annual hosting fees are not refundable.

    Other refunds are given on a very strict case-by-case basis.


    UNCHANGED: REFERRAL CREDIT

    If you refer a new web development customer to us, we will apply a credit to your account equal to 15% of that customer's web development project.

    This credit can be used to pay for future services on your account.  This credit is not payable in cash, and is not transferrable.

    Fees for web site hosting, domain name registrations, SSL, etc. are not included.


    UNCHANGED: OTHER AVAILABLE SERVICES

          Technology Consulting
    We've been providing technology consulting services to business since 1987.

          Data & Site Security Consulting
    We have a very special background in this area.

          Banner Ad Design & Development
    Over the years we've developed dozens of banner ads for different puropses.

          Copy Writing
    We're experienced and talented writers.  If you need specialized copy for your site, put us to work!  Technical or not, professional tone or casual, we'll make it happen.

          Original Music
    The boss is a part-time professional musician in Nashville.

          Photography and/or Image Manipulation
    He's also an award-winning photographer.  We also offer retouching & color correction, cropping & resizing where necessary.

          General Problem-Solving
    Need a contract lawyer in Belize?  Put us on it!